Returns & Exchanges
At New In D-LUXE, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day window for returns and exchanges on all eligible items. Please ensure all garments are returned in their original condition with tags attached to qualify for a refund.
Initiate Your Request
Log into our online portal with your order number and email address to select the items you wish to return or exchange.
Package Your Items
Carefully place the unworn items with original tags into the shipping bag and include the printed return authorization slip inside.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location or scheduled pickup point.
Processing & Refund
Once our team inspects your return, we will process your refund or ship your new exchange size within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing