Frequently Asked Questions
Everything you need to know about your New In D-LUXE experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location but generally arrive within 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide. Since New In D-LUXE curates various designers, we recommend checking the specific measurements provided for each garment to ensure a perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay and Klarna.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer support team via live chat.
Are your products ethically sourced?
At New In D-LUXE, we prioritize partnerships with manufacturers who adhere to fair labor practices and sustainable production methods to ensure high-quality, conscious fashion.